Updated April 26, 2021
Ecom Payments is committed to safeguarding your privacy and protecting your information against unauthorized use. Our Privacy Statement explains the policies we follow regarding the collection of data, customer information and privacy standards.
If you have any questions, please contact Ecom Payments at 800-770-5520.
This Privacy Statement details Ecom Payments policies with respect to the handling of personally identifiable information (“Personal Information”) submitted to or otherwise collected by Ecom Payments website(s), mobile application(s), and/or in the course of providing its payment processing, payment security and fraud management solutions and services (collectively the “Services”). Ecom Payments will use and disclose Personal Information in accordance with the terms of this Privacy Statement.
Who we are
Our website address is: https://www.ecompayments.io.
Personal information we collect
Personal Information is information which can be used to identify an individual. We collect Personal Information any time the Services are used. The Personal Information collected includes information provided to us directly by individuals and that is provided to us by merchants or financial institutions. The collection of Personal Information described herein is necessary for use of the Services. This information includes but is not limited to:
Contact information (such as email address, phone number, and mailing address)
Order and payment information
We collect other information, such as:
IP address and information about the device used to access the Services
How and which Services are used
Merchant and merchant account information, including account information we may gather from third party sources
Information provided to us through means such as social media or when you contact us through our website
We also collect or compile other information about you (such as enrollment numbers or demographic group information) which does not identify you. We may use or share any other information with third parties for any lawful purpose.
To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go to http://allaboutcookies.org. Remember, though, without cookies, users may not be able to take full advantage of all of our website features.
We may also use locally stored objects (sometimes referred to as “Flash cookies”) for security and fraud detection purposes. Flash cookies are not managed through web browser settings. Please visit Adobe’s Flash Player Help website for help with managing Flash cookies.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How we use personal information
Usage and disclosure of Personal Information varies based on a party’s relationship with Ecom Payments. Ecom Payments primarily uses this information to provide the Services and related features and to:
Facilitate the processing of payment transactions
Respond to requests and inquiries
Provide support services
Send administer promotions or contests
Facilitate social sharing functionality
Analyze and monitor Services usage and to make improvements
Help secure the Services, prevent fraud, and enforce our policies
Help personalize our Services
Communicate about other Ecom Payments services or those of our affiliates or other third parties
To make contact, directly or through a third-party vendor, to complete a survey or questionnaire
To communicate, directly or through a third-party vendor, about Ecom Payments offerings, about general company news and industry trends, and to address responses to a survey or questionnaire
Compile information for use on an aggregated and de-identified basis
Conduct data analysis and research, audits, develop new products, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities
Perform other activities with consent
How we share personal information
If you request a password reset, your IP address will be included in the reset email.
We will only share Personal Information as described in this policy. Specifically, we may share Personal Information:
As necessary to perform the Services and to complete payment transactions
With companies and vendors that help us to operate our business by providing services such as website hosting, fraud screening, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing, and other similar services
With third parties that have contracted with Ecom Payments to perform certain functions on our behalf
With third parties’ sponsors of promotions or contests where consent has been given
To comply with law or other legal obligations such as responding to subpoenas, or other requests from public and government agencies, including laws and other legal obligations outside a party’s country of residence
To protect our rights, operations, or property, or that of our users
To investigate, prevent, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the Service’s terms and conditions
With other companies that control, are controlled by, or are under common control with Ecom Payments that support the provision of Transaction Services or relationship with a party. This includes its subsidiaries and parent companies
With a purchaser of all or a unit of Ecom Payments (or the majority of Ecom Payments or its unit’s assets), a merger, acquisition, or internal reorganization of Ecom Payments or a unit of Ecom Payments
Please note that any information posted to public areas such as on our social media pages may be seen by other visitors.
Users can choose not to provide us Personal Information when you use our website(s) or mobile application(s). However, if the information request is not identified as optional and a user chooses to not provide required Personal Information, then the user may not be able to use the features of the website or mobile application.
Users can opt out of receiving promotional email from Ecom Payments by following the unsubscribe link in those email messages. Users can opt out of receiving SMS text messages from Ecom Payments by replying STOP to any message.
Users can configure its browser to reject cookies, or to notify it when a cookie is set. However, if you reject cookies, the Services may not operate properly.
Accessing or editing personal information
Ecom Payments may be contacted to request access to or that we update, or correct the Personal Information collected by our Services. Please note, that consistent with local law, Ecom Payments may retain Personal Information for auditing purposes, to troubleshoot problems, assist with investigations, enforce our policies, or comply with legal requirements. Please note that we are not responsible for permitting the review, or the updating or deleting Personal Information provided to a third party, including any mobile applications, social media platform, or wireless service provider.
Third-parties and linked services
Ecom Payments is not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, including any Personal Information disclosed to other organizations through or in connection with the Services.
The inclusion of a link on the Ecom Payments website does not imply endorsement of the linked site or service by Ecom Payments.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will retain Personal Information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by applicable law or regulation.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.